This Refund Policy explains how cancellations and refunds work for paid Equipmeter subscriptions. Our order process and payments are handled by our reseller and Merchant of Record, Paddle, and this policy follows Paddle’s Refund Policy.
Payments and refunds are handled by Paddle. Our order process is conducted by our online reseller, Paddle.com, which is the Merchant of Record for all purchases. Refunds are issued through Paddle to your original payment method. Your purchase is governed by Paddle’s Buyer Terms and Paddle’s Refund Policy, which this policy follows.
01Free plan
Equipmeter offers a free plan so you can evaluate the Service at no cost and with no payment details. We encourage you to try it before subscribing to a paid plan.
02Subscriptions and renewals
Paid plans are billed on a recurring, per-seat basis (monthly or annually). Unless cancelled, your subscription renews automatically at the start of each billing period using your payment method on file.
03Cancellation
You can cancel your subscription at any time from your account billing settings or by contacting us. Your cancellation takes effect at the end of your current billing period: you keep access to your paid plan until then, and you will not be charged again after that.
04Refunds
All transactions are non-refundable and non-exchangeable, except where required by law, where you exercise an applicable statutory right of withdrawal, or where a refund is granted at Paddle’s discretion.
You may submit a refund request within 14 days of your transaction date by contacting us or Paddle. Submitting a request does not guarantee a refund; each request is reviewed on a case-by-case basis. Where a refund is approved, it is processed by Paddle to your original payment method, normally within 14 days. Refunds will not be granted where there is evidence of fraud, refund abuse, or other manipulative behaviour.
05Your statutory rights
Nothing in this policy limits any mandatory consumer rights you have under applicable law. If you are a consumer in the EU, EEA, Switzerland, or the UK, you have a 14-day statutory right to withdraw from certain digital content and service contracts, as set out in Paddle’s Buyer Terms and Refund Policy. Consumers in some other countries have their own statutory cancellation windows, which Paddle applies.
06How to request a refund or cancel
Email info@equipmeter.ee with your account email and the charge in question, or use the billing options in your account. You may also contact Paddle, our Merchant of Record, whose details appear on your purchase receipt.